Go through these in order. Most sign-in problems are solved by one of the first three.
- Check the email address. Use the work email you signed up with, and look for typos.
- Reset the password. Choose Forgot password on the sign-in page and use the newest email we send.
- Confirm your email. If you never opened the verification message, do it first. See verify your email address.
- Check your authenticator code. If you use two-factor authentication, enter the current 6-digit code and make sure your phone's clock is right.
- Start over. If you see a message that your session expired, sign in again from the beginning.
Still locked out
Email support@institutionhq.com from the address on your account. Say what you tried and what the page said. If you lost your authenticator app, tell us that too.
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