Skip to content
Enjoy complimentary data migration when switching from your existing bookkeeper or CPA to Institution.
Troubleshooting

Why a page says it is locked until activation

A locked page means the service behind it is not active yet.

Updated 2026-10-11

Pages such as Tax, Bookkeeping, Registered Agent, Compliance, and Formation belong to a service. Until that service is active, the page tells you to activate it.

  • If you have not requested the service, choose Request activation or request it from Services.
  • If you asked for it, check the status on the page. It may be waiting for intake, more information, or payment.
  • If you paid and it is still locked, check that you used the same email at checkout as you use to sign in.

See how a service gets activated for what each status means.

Was this article helpful?

Tell us whether this answered the question you came with.

Related articles

Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.