When a colleague says a page is missing, the cause is almost always their access, not a fault.
- Open Settings, then Team and find the person.
- Check their role and permission preset. A Viewer cannot create requests or upload documents.
- Open Edit service access. If it is set to Selected services only, the page may belong to a service that was not included.
- Save access, then ask them to refresh.
If the page is locked for everyone, the service itself is not active. See why a page says it is locked until activation.
Was this article helpful?
Tell us whether this answered the question you came with.